Billing & Subscriptions

Refund Policy

Last updated: August 20, 2026 • Effective immediately

This policy sets forth the refund, billing, and cancellation terms applicable to Aeon products, subscription plans, and skill purchases.

1. Aeon Beta Access

Aeon beta access is currently provided complimentary on an invitation basis. Because no fees or subscriptions are charged to access the beta platform, there are no beta payments to refund.

2. Paid Subscriptions and Plans

When paid tiers, dedicated cloud hardware instances, or premium model execution plans are active:

Subscription cancellation: You may cancel your subscription at any time via your account settings. Upon cancellation, you will retain access through the conclusion of your current billing period, after which no further charges will occur.
Initial 7-day guarantee: If you subscribe to a paid tier and find that the platform does not meet your needs, you may contact our support team within 7 calendar days of your initial purchase for a full refund of your first billing payment.
Renewal charges: Unless cancelled prior to the renewal date, subscriptions renew automatically. Renewal fees are generally non-refundable, except where required by applicable consumer law.

3. Aeon Skill Store & Creator Items

For community-contributed skills and third-party connector packages, refund eligibility is displayed prior to transaction confirmation. If a paid skill fails to execute due to reproducible technical defects that the creator does not resolve, Aeon will issue a full refund upon customer request.

4. How to Request a Refund

To submit a refund request:

Contact our support team through the contact page.
Include your account email address and your payment reference or receipt number.
Briefly state the reason for your refund request.

5. Processing & Settlement

Approved refunds are processed within 3 business days. Funds will typically reflect on your original payment method within 5–10 business days depending on your issuing financial institution.

2. Paid Subscriptions and Plans

When paid tiers, dedicated cloud hardware instances, or premium model execution plans are active:

Subscription cancellation: You may cancel your subscription at any time via your account settings. Upon cancellation, you will retain access through the conclusion of your current billing period, after which no further charges will occur.

Initial 7-day guarantee: If you subscribe to a paid tier and find that the platform does not meet your needs, you may contact our support team within 7 calendar days of your initial purchase for a full refund of your first billing payment.

Renewal charges: Unless cancelled prior to the renewal date, subscriptions renew automatically. Renewal fees are generally non-refundable, except where required by applicable consumer law.